Addressing visits in Pointcare - Accept, Reschedule, Decline, Miss, Reassign

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  Clinicians can reschedule their own visits without the need of a scheduler using the "rapid reschedule" feature in Pointcare. Briefly, all you need to do is reschedule your visit(s), then synchronize 2 times. That's it! See this link for more ...

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  HCHB Manuals and Workflow documents (These can also be found in the HCHB Customer Experience Portal)

• Visits keep multiplying! How can this be fixed?

  Sometimes Pointcare gets stuck and a visit will duplicate over and over after every sync. Occasionally creating 20 of the same visits! Follow the below steps to get back to just one of that visit. How to fix multiplying visits ALERT: If you have any ...