If you know that Citrix Workspace is already installed on your computer, but when you click on the HCHB R2 icon, HCHB doesn't open, click the link and follow the steps in the associated document.
If HCHB opens to frozen windows, or black windows/boxes appear, or it doesn't recognize your clicks OR If you are getting the error message, "No Worker Record Exists for your login name" and you are sure that you have your username correct Try these ...
HCHB/R2 Citrix Access – (Note: You may need your Superuser’s password or IT’s help to install Citrix) Open a web page and go to downloads.hchb.com On the bottom row, click the link for Office User Downloads Then click the top link for Get the latest ...
IF HCHB opens up to the same frozen windows each time you log in, or the R2 load bar loads but R2 doesn't actually launch, try resetting your Citrix session. To reset a Citrix Session in HCHB: 1. Close out of HCHB 2. Close out of your internet ...
How to manually terminate a Citrix session If this process doesn't help, open a ticket in Zoho as we may need to call HCHB to have them manually end your session on the back end.