Here's a video (about an hour and 20 minutes) from June 2021 that Forcura provided for a new branch as an intro to Forcura: Intro to Forcura training video
Forcura Case info that shows up in HCHB attachments The Forcura Case Name = HCHB attachment File Name. The FIRST/OLDEST Forcura Case Comment = HCHB and Pointcare attachment Comment. We can take advantage of this to help both office and field staff ...
Branch Administrators, DPSs, BOMs, and Superusers have "site manager" access in Forcura, which allows them to create new users. See this Forcura-made guide for details: Adding and managing users in Forcura