Workflow - Resetting Workflow - resources for HH Clinical Managers
Home Health Clinical Managers have the ability to reset some SOC and Recert workflow. Here are 3 resources related to this feature.
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Manuals - HCHB Manuals and workflow documents
HCHB Manuals and Workflow documents (These can also be found in the HCHB Customer Experience Portal)
Workflow - HH F2F Workflow
Here's a recommended process for entering and reviewing F2F documentation in HCHB. Also, this shows the who the workflow tasks associated with the HH F2F go to, and which roles are involved: HH F2F Workflow - 10.18.21
Workflow - Physician PECOS verification task for Intake (and triage)
We are reassigning this task to Intake, effective 5.24.24. Here's an explanation of the task and how Intake should approach it. Physician PECOS verification task reassignment This task is currently assigned to the BILLING SPECIALIST role at the ...
Citrix - How to reset a Citrix session for HCHB on your own
IF HCHB opens up to the same frozen windows each time you log in, or the R2 load bar loads but R2 doesn't actually launch, try resetting your Citrix session. To reset a Citrix Session in HCHB: 1. Close out of HCHB 2. Close out of your internet ...
Workflow - Entitlement Verification Workflow Task Explanation for HH BOMs
Starting in March, the "Entitlement Verification" workflow task was moved from the HH Billing Specialists to the HH BOMs. Here's some info about the task and what it's intended for: Entitlement Verification Workflow Task Explanation. Here's a link to ...