Troubleshooting sound issues with Teams

Troubleshooting sound issues with Teams

This guide is to assist with issues where Microsoft Teams is either sending sound through the speaker, or not at all--

1. In the bottom right corner of your screen, please check that the sound is not muted. If it is muted, an 'X' will appear in the speaker icon.





2. Once you've confirmed the device is not muted, open up Teams and click on the bubble with your initials in the top right corner and then click 'Manage account.'


3. Now navigate to ‘Devices,’ followed by the ‘Speaker’ drop down menu.


4. Now select the correct sound source in the drop-down menu.

5. We’ll now want to exit out of Settings and change the computers audio output. Right click on the speaker icon in the bottom right corner of your screen and select 'Open sound settings.'
​

6. Once the 'Sound' window pops up, take a look at the drop down menu under 'Choose your output device.' Make sure this option matches the location you want sound coming from.


7. Now check Teams and see if audio is coming from the correct location/ at all.

    • Related Articles

    • No sound whatsoever

      Please follow this guide if you've determined that no sound is coming from any of your computer audio sources, despite confirming that it is not paused. To do this, we'll be reinstalling the computer audio driver. 1. Start by clicking on the ...

    • Fixing Random Teams App Issues

      We've had quite a few issues with Teams. Microsoft is trying out some new updates and pushing a new version that has some issues. Items that have helped other employees and other companies: Reset App Data Turn Battery usage up Always use the latest ...

    • How to Clear Teams Cache on Laptop

      Clear Teams cache in Windows If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then ...

    • Fixing Random Voicemail Issues

      Fixing Voicemail Issues Occasionally, the Voicemail on the Verizon cellphones will get stuck and either not load, or tell you that it is full, even after you've deleted all messages. First thing to try: Clearing app data Swipe up to see all apps Find ...

    • Fixing monitor display issues

      1. Duplicate screens - Click on Start (Windows button on the bottom left corner of your screen) > Settings > System > Display - Look for the box that shows your monitor arrangement and click on the/ one of the screens that are duplicating - The ...