Pointcare - Wednesday Maintenance

Pointcare - Wednesday Maintenance

Each Wednesday, all Pointcare users need to update the app, run a selective refresh, and synchronize to keep the app and its forms, assessments, providers, etc. current.  Completing these simple steps each week will also fix glitches as HCHB updates the app with new releases and hotfixes.  

How to run Wednesday Maintenance and why (this is for Pointcare)

To be performed by all Pointcare users, weekly on Wednesdays.   

 

  1. UPDATE THE APP – fixes glitches, adds new features, updates user interface, etc. 

  • On your device, open the PlayStore app 

  • Tap the grey user circle icon in the top right 

  • Tap Manage apps & Devices 

  • Tap Update All 

 

  1. RUN A SELECTIVE REFRESH - updates assessments, pathways, signature forms, provider information, service codes, NVA types, etc. 

  • On your device, open Pointcare 

  • From the rolling calendar, tap the menu button (3 white squares) > Maintenance > Communications > Selective Refresh  

  • Select all, then press SELECT at bottom of screen. 


  1. SYNCHRONIZE - picks up new patients and visits, sends completed visits & NVAs back to the office.

  • On your device, open Pointcare

  • Tap and hold the synch icon in the top right corner of the rolling calendar