Pointcare App
Pointcare cursor jumping around?
Pointcare - Enhanced Supplies guides
Video Demonstration: Enhanced Supplies Demo PDF Feature Overview: Enhanced Supplies Feature Overview Practice! You can also practice using the Enhanced Supplies features in Pointcare Training. Talk to your local Superuser to get help with setting up ...
66 and 44 service codes are setup as NOT payable. Use NVA to capture time instead.
Due to several payroll issues that occurred from fixing billing issues related to 66 and 44 service codes (deleting these from one period and redocumenting in another, for example), effective 4/28/2020, we made the following changes: SERVICE CODES: ...
Use "locations" in RSL to group referral sources together
Link to guide on this: Use locations in RSL to group referral sources together
How to reset Pointcare passwords on your device
If you haven't forgotten your password and just want to change it, you can do this on your own with these steps. CHANGE PASSWORD STEPS 1. From the Pointcare login screen, tap the menu icon (3 white dots) 2. Tap CHANGE PASSWORD 3. Enter your old ...
Pointcare account temporarily locked?
Note! Your Superuser will need to generate a new setup code for you to complete the steps below Steps to unlock Pointcare account 1. Wait 10-15 minutes 2. From the Pointcare login screen, tap the menu icon (3 white dots) > Tap Register 3. Enter the ...
FAQ from field staff (made by HCHB)
FAQ from field staff (This is a document made by HCHB that can also be found on the HCHB CEP)
Mileage in Pointcare
Mileage basics in Pointcare (mileage reimbursement, entering mileage in Pointcare, actual mileage vs calculated mileage)
Pointcare - VISIT TIME, NON-VISIT ACTIVITIES and the TIME TRACKER
Click here to see some basic info on visit time entries, NVAs, and the Time Tracker in Pointcare.
Visit Icons/Status Definitions
Each visit will have a status icon. See below for the current list of which icon means what.
Addressing visits in Pointcare - Accept, Reschedule, Decline, Miss, Reassign
Visits scheduled to you in Pointcare must be addressed so the back-office knows what's going on with them. Also, Pointcare will not allow you to start any of today's scheduled visits until all of them are addressed. More details here: ADDRESSING ...
How to reschedule your own visits with the "rapid reschedule" feature in Pointcare
Clinicians can reschedule their own visits without the need of a scheduler using the "rapid reschedule" feature in Pointcare. Briefly, all you need to do is reschedule your visit(s), then synchronize 2 times. That's it! See this link for more ...
Pointcare - Wednesday Maintenance
Each Wednesday, all Pointcare users need to update the app, run a selective refresh, and synchronize to keep the app and its forms, assessments, providers, etc. current. Completing these simple steps each week will also fix glitches as HCHB updates ...
How to setup Pointcare and Pointcare training
POINTCARE Follow this link for instructions on setting up POINTCARE: How to setup Pointcare TRAINING See below for instructions on setting up POINTCARE TRAINING for new hires. New hires do not use their own Agent ID for Pointcare training. They ...
Unexpected Events Guides
Here's a link to all of our Unexpected Events Guides and cheat sheets for clinicians in the field. Note: effective 12.22.22, we updated the therapy UE options, so you will see updated cheat sheets with this date in their file name that can be used ...
Visits keep multiplying! How can this be fixed?
Sometimes Pointcare gets stuck and a visit will duplicate over and over after every sync. Occasionally creating 20 of the same visits! Follow the below steps to get back to just one of that visit. How to fix multiplying visits ALERT: If you have any ...
Home Health Pointcare Quick Reference Guides from the OLH
These are the HH Pointcare QRGs from the OLH
Hospice Pointcare Quick Reference Guides from the OLH
These are the QRGs from the OLH.
Hospice Pointcare Quick Reference Guides from the OLH
These are the QRGs from the OLH.
Worker dashboard and Time Tracker in Pointcare
Link to a HCHB Power Point file that covers the worker dashboard and time tracker here: Worker dashboard and time tracker
Integumentary Command Center (ICC) and Wound care order guides
Adding and documenting new wounds in the ICC during a SOC, ROC, or Recertification: Adding and documenting new wounds in SOC, ROC, Recert Visits Adding and documenting new wounds in the ICC during a subsequent visit: Adding and documenting new wounds ...
Enhanced Vital Signs - simple 1-page guide
Link here: Enhanced Vitals simple guide
Patient Goals explained
Learn the difference between Patient goals, Pathway goals, and Therapy goals. Link here: Patient Goals explained