Knowledge Base
General Information
For general troubleshooting articlesHCHB / Pointcare
For HCHB/Pointcare related articlesGoTo Connect
For GtC related articlesForcura
For articles related to Forcura/Direct ConnectHelpful Links
Links to sites and programsIT's Quick Tips
Quick Tips updated monthly for laptops, cellphones, HCHB and Pointcare users.Back Office Staff Resources
How-To's for SHP, HCHB and other functions performed by back office staff.Field Staff Clinical Resources
Signature training on best practices & regulatory requirements for Home Health and Hospice clinicians.
Recent Articles
Pointcare cursor jumping around?
Mandatory Reporting - Oregon State
Prepare your laptop for Pennant Transition
Prepare your laptop for Pennant Transition **Must complete before your specific date. Submit a Zoho ticket if you have questions! Follow these steps to ensure your laptop has a smooth transition to being a Pennant laptop. Save my files **ANY FILES ...Manually Uploading Attachments to HCHB
Sometimes, an attachment needs to be uploaded without using Forcura. Follow the below steps to learn how to manually upload an attachment to a patient's chart in R2. Manually Attaching Find the patient under Clinical Input, highlight them so the ...Callers can't hear me on GoTo calls
You mic may be muted. Here's where you can mute/unmute your mic in Windows settings:
Popular Articles
NVAs - NVA explanations and when to use them
Screenshots here. There is also a PDF attached below.Payors - HCHB Payor realignment resource
To find out whether you should DC & READMIT at the next visit, or complete a PAYOR REALIGNMENT, click this link to see the Home Health Realignment Resource. It is also attached to this KB.Pulling Reports for OASIS Uploads
Pulling Reports for OASIS Uploads Navigate to the iQies website (https://iqies.cms.gov/) & log in. Select Reports and Find a Report. Enter “Validation” in the keyword field and select Find Report Note: If you have pulled the report before, simply ...Citrix - Citrix Light and Citrix Workspace app info
Link here: Citrix Light and Citrix Workspace App infoDirect Connect not working? Troubleshooting and configuration steps
FIRST: MAKE SURE DIRECT CONNECT IS OPEN If you've already configured Direct Connect, but it's not working, it could be that the app just isn't open. To make sure it is open, follow this path in the file explorer and double click it to open it: This ...