Other General Info
How to take a screenshot - Laptop & Cellphone
Laptop - Windows has built in screenshot tools. There are two: Snipping Tool & Snip & Sketch Snipping Tool - Click the start button and search for "Snipping". Clicking New let's you draw a square over the area you want to take a screenshot of. It ...
Medbridge Attestations - Legal name is incorrect
With the Medbridge Attestation forms, it requires an exact match to the employee's name as it appears in Medbridge. When entering the name in the phone, it will prompt to auto-populate since it is a known word for a user's phone. When doing this, it ...
How to spot a phishing or spam email
How to Set up Authenticator on Personal Phone
Steps for setting up Authenticator app on a new personal phone For office staff that don't have a work cellphone MANDATORY STEP: If this is a new device (i.e. authenticator has been set up before), submit a ticket to IT asking to reset your ...
My locations internet is down! What can I do?
Please visit this knowledge base article if you need any help identifying the equipment. View PDF attached below for step by step instructions on what to do.
What does this network equipment do?
Most of our networks consist of 4 different pieces of equipment. When troubleshooting a network or speaking with IT, it is best to be aware of these components. 1. Modem: Modems are pieces of equipment that is almost always supplied by the Internet ...
Email security basics
***Our company and clients security is in your hands. Be vigilant and report any suspicious emails to IT and we'll use our resources to help verify it for you. As a medical organization, we are a big target that nefarious people are and will attempt ...
What is this cable called?
Video/Monitor: VGA cable (trapezoid shape) HDMI cable (trapezoid shape) DVI cable (trapezoid shape) Displayport (rectangular) Network Cable-- 5e, 6, ect. (rectangular with small notch for clip): Phone/ fax cable (rectangular with small notch for ...
Adding Printers
To add a printer manually, you will need the IP address. Typically the Superuser or office Admin will have this. Continue with the steps below when you have the IP Address. 1. Open the Settings menu, Select Devices and then Printers & Scanners 2. In ...