Laptop Related
Prepare your laptop for Pennant Transition
Prepare your laptop for Pennant Transition **Must complete before your specific date. Submit a Zoho ticket if you have questions! Follow these steps to ensure your laptop has a smooth transition to being a Pennant laptop. Save my files **ANY FILES ...
Setting up Laptop Workstations
Confirm cords match between monitor output options and dock input options. See linked KB to identify cords. What is this cable called? Components most people will have: (some users might not have a dock) Monitor (1 or 2) Keyboard Mouse Dock Laptop ...
Common Doclink Issues
Batch Currently in Use Error - Example: Cause: When opening Doclink and you click to open it to many times, it can cause this error Fix: Open the Doclink folder listed in the error message Find the file called User Lock and delete it Relaunch Doclink
What to do with a spam or phishing email
You received an email that looks suspicious, now what? When you see something that looks a little suspicious, please submit a Zoho ticket with a screenshot of the email. Choose the layout "Security Issue". Do NOT forward the email on. That can cause ...
Installing Available Apps
Any apps we've given approval to download will be listed in the Company Portal app Installing Apps Click Start and click on the Company Portal app Sign in using your Sighch email account if it doesn't automatically sign you in Select the Apps ...
How to "Pin" and "Unpin" frequently used apps
Pinning apps to the taskbar Click the Start menu and find the app you want to pin Right-click, select More and then Pin to Taskbar Unpinning Apps no longer in use or old apps Right-click on the app in your taskbar Select Unpin from Taskbar
How to Clear Teams Cache on Laptop
Clear Teams cache in Windows If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then ...
Laptop Login Issues - Other user already logged in
If you are trying to log into a laptop that someone didn't log out of last, you simply need to restart the laptop. This will force the old user to log out, and you can then log into the laptop. Make sure the laptop is connected to internet or else it ...
Troubleshooting - External screens turn off when shutting laptop lid
By default, the laptop will go to sleep when the lid is closed. Below are the steps to update the settings to stop the laptop from sleeping when the lid closes. Click the Start button and search by typing "Lid does" Open the option "Change what ...
How to Manually Sync from the Company Portal App
What is the Company Portal app? The Company Portal is what lets us control the apps and usage on a laptop. It is what stops someone from downloading Solitaire! What does syncing do? Syncing forces the laptop to search for any updates we may have ...
How to Install Doclink
Installing DocLink Smart Client Navigate to the DocLink website: (https://web.doclinkcloud.com/dlremote) Click the Prerequisites link Click the Install the Altec Application Launcher link On the File Download dialog, select Open When the Installation ...
Clearing Cache in Chrome
How to clear cache/browsing history in Google Chrome 1. 2. 3.
Fixing monitor display issues
1. Duplicate screens - Click on Start (Windows button on the bottom left corner of your screen) > Settings > System > Display - Look for the box that shows your monitor arrangement and click on the/ one of the screens that are duplicating - The ...
How to edit an email group
First, click on the Group you want to edit, in the Outlook app Now, navigate to 'Group Settings' and click 'Edit Group.' On the next page, you can add or remove users, name the group, or delete the group. Once done, make sure to hit 'OK' to save ...
How to release quarantined emails (Outlook)
**If you need any help identifying whether an email is nefarious or not, please read this article. 1. Start by opening your internet browser and going to https://security.microsoft.com 2. Log into your Outlook account if prompted. 3. Now that you are ...
Exporting and Importing Bookmarks and Passwords in Chrome
Bookmarks Exporting: In Chrome, click the three dots in the top right corner Select Bookmarks & Lists and then Bookmark Manager In the top right corner of the bookmarks window, click the three dots (not for Chrome, but for Bookmarks section), select ...
How to run an Office repair (Outlook, Word, Excel, ect.)
1. Navigate to the start menu in the bottom left corner of your screen and search for “Add or remove programs” 2. Once that’s done, you should see a Window that says “Apps & features” - Search for ‘Microsoft 365 – en-us’ - Click ‘Modify,’ then ‘Yes’ ...
No sound whatsoever
Please follow this guide if you've determined that no sound is coming from any of your computer audio sources, despite confirming that it is not paused. To do this, we'll be reinstalling the computer audio driver. 1. Start by clicking on the ...
Troubleshooting sound issues with Teams
This guide is to assist with issues where Microsoft Teams is either sending sound through the speaker, or not at all-- 1. In the bottom right corner of your screen, please check that the sound is not muted. If it is muted, an 'X' will appear in the ...
Outlook error "Cannot Start Microsoft Outlook. Invalid XML..."
This error occurs when Outlook is not closed properly or after a computer crash. Steps to resolve: 1. Close the error window 2. Click the Start button and type into the search filed: Outlook.exe /resetnavpane Note: There is a space between ...